In need of technical support?

We are happy to help you!

I want to schedule a maintenance appointment
Sensible! To keep your machine performing at its best and extend its lifespan, periodic maintenance is necessary.  It would be a pity if your machine breaks down, which could have been prevented with periodic maintenance. Please contact our planning department at +31 (0)10 415 64 00 or service@automator.nl. 

I have a technical question
Our technical department is happy to answer your technical questions. You can ask your question by phone at +31 (0)10 415 64 00 or in an email to service@automator.nl.

I have a malfunction
We are sorry that your machine is not working properly. Call our technical service on +31 (0)10 415 6400 or send an email to service@automator.nl. We will first see if we can help you over the phone. If not, we will immediately consider when a Service Engineer can visit you on site.

Repair request

Do you have a machine that you want to offer for repair? Please fill in the RMA form below.

Examination costs
Upon receipt of your machine, we will investigate what is wrong. After examination, we will send you an estimate of the costs. If you do not wish the repair to be carried out, we will charge € 189,00 research costs, ex VAT. If you have the repair carried out, the research costs will not be charged.

Shipment of the machine
Please send the defective machine, properly packaged, to:
Automator, attn. Service Department 
Breevaartstraat 37
3044 AG Rotterdam
The Netherlands

For more information, please contact our technical department, call +31 (0)10-415 64 00 or send an e-mail to Service@automator.nl.